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Chromebook Not Turning On

Step 1: Verify power to the computer

Ensure the computer is connected to working power.
  1. Plug in the AC adapter to a functioning wall outlet.
  2. Connect the power to the computer.
  3. Check for lights illuminated on the computer or on the AC adapter.
    • No lights are illuminated: Try another HP approved AC adapter.
    • Lights are illuminated: Proceed to the next step.

Step 2: Verify battery charging status

The battery might be in a deep discharge state. Though the battery indicator light is off, a smaller than normal charge current is being sent. Charge the laptop for at least 10 minutes, or for up to 24 hours.
  • Computer powers on: Check if the battery is charging in the lower right status area of the screen.
    • If the laptop turns on: It is performing normally. Leave the laptop connected to the charger until it is fully charged.
    • If the laptop does not turn on: Periodically press the power button. In some cases, it can take up to 24 hours for the battery to charge
    • Computer does not power on: Check the battery indicator light above the charging port on the laptop.
  • Battery indicator light color
    Battery indicator light status and action
    Green or white
    The remaining capacity is 94% or higher or the charger is initializing (15 seconds after plugging in the AC adapter).
    Wait 15 seconds, then power on and charge fully.
    Amber
    The remaining capacity is 94% or lower.
    Charge for up to 24 hours, periodically attempting to power on.
    Red
    The computer cannot communicate with the battery.
If the issue is not resolved, proceed to the next step.

Step 3: Perform a hard reset

A hard reset does not remove any local files or settings.
  1. Press the power button  and refresh button  for five seconds. The computer turns off, and then turns on again.
  2. If necessary, press power button again to turn on the laptop.

Creation date: 5/18/2020 3:46 PM (bforish@duxbury.k12.ma.us)      Updated: 9/22/2020 10:41 AM (bforish@duxbury.k12.ma.us)
Student Chromebooks